Returns

We want you to be completely happy with your purchase. If something isn't right, returning it is simple and hassle-free.

14-day right of withdrawal

As a consumer in the EU, you have the right to cancel your order within 14 days of receiving it, without giving a reason. You then have a further 14 days to send the items back to us.

Condition of returned items

To be eligible for a return, items must be unused, undamaged, and in their original packaging, in the same condition you received them. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to inspect the product.

How to start a return

• Email us at info@cardsliders.nl with your order number and the items you'd like to return.
• We'll confirm your return and send you the return address and simple instructions.
• Pack the items securely and send them back within 14 days of notifying us.

Refunds

Once we receive and inspect your return, we'll process your refund to your original payment method within 14 days. The refund includes the price of the products and the standard delivery cost. Please note that the cost of returning the items to us is your responsibility, unless the product was faulty or incorrect.

Faulty or incorrect items

If you receive a product that is damaged, defective, or not what you ordered, contact us straight away at info@cardsliders.nl. We'll arrange a replacement or full refund, including return shipping costs, at no extra charge to you.

Exceptions

The right of withdrawal does not affect your statutory consumer rights regarding faulty goods. Certain items may be excluded from return where permitted by law; any such exclusions will be clearly stated on the product page.

Questions?

Not sure about anything? Email info@cardsliders.nl and we'll guide you through it.